Important Announcement: Deprecation of Self-Serve Option in Kissflow Subscription & Billing

Dear customers,
We would like to inform you that there will be a forthcoming change affecting the self-serve support option within the Subscription and Billing section of Kissflow, specifically under the below plans.

• KFDW - Free, Basic, Advanced, and Fully Loaded
• KF WORKFLOW - Basic, Advanced, and Fully Loaded

Effective the end of March, we will be discontinuing the self-serve support feature for these plans.

What does this mean for you? 

Post this change, you will no longer be able to purchase additional user licenses on your own through the existing Manage plans button. Instead, you will find a new option labeled Chat for help.

If you require additional licenses, plan changes, or adjustments to billing frequency, simply click the Chat for help button located under Subscription details in the Subscription & billing section. This will connect you with one of our dedicated support executives, who will promptly guide you through the process and assist with any questions or concerns you may have.

Subscription details page before deprecation:

Subscription details page after deprecation: 

Note:
Following this change, you will no longer have access to the card, and billing details on the subscription and billing page. Invoice can be viewed and downloaded by all super admins and billing admins.

We understand that change can sometimes be challenging, but we believe that this adjustment will ultimately improve the support experience for our users by providing more personalized assistance when needed.

Thank you for your understanding and cooperation as we implement this change. If you have any further questions or require assistance, please don't hesitate to reach out to our support team.