🚀 Contextual chat app notifications with item data

Notification customization in Kissflow was available only for Email, Web app, and Push channels, where you could include relevant field data from the item to provide context. 

However, notifications delivered to external chat applications such as Microsoft Teams, Google Chat, and Slack were limited to basic updates, without the ability to include item data or tailor the content.

As a result, you often needed to open the item to understand the full context before taking action. That has changed now.

What’s new

We’ve enhanced chat app notifications to be more contextual and actionable. You can now customize and include relevant item data in notifications sent via the Kissflow Bot.

 

 

Instead of receiving generic updates in chat apps, you can now see the key information you need, right inside Microsoft Teams, Google Chat, and Slack. This helps you make faster, more reliable decisions without leaving the conversation.

With this enhancement, you can:

• Include relevant item data directly in chat notifications, so you have the context you need at a glance.
   
• Customize which Kissflow notifications are sent to MS Teams, Google Chat, and Slack.
   
• Apply the same notification customization logic used for Email and Web app notifications.
   
• Preview how these notifications will appear in the respective chat apps before enabling them.

This brings external chat apps into Kissflow’s unified notification framework, with richer, more contextual updates.

What this means for you

• More informed, faster decisions
  By bringing key item data into chat notifications, you can understand the context immediately without opening the item first.
   

• Reduced back-and-forth
  Relevant details in notifications mean fewer follow-up messages and quicker actions.
   

• Cleaner, more purposeful chat updates
  Control both when notifications are sent and what information they include.

Plans: Work Platform Enterprise

 

Learn how to customize notifications for processes, boards, and apps.

We encourage you to start using chat app notifications over email channels, as more enhancements are on the way. Stay tuned!