Coming soon: Mention anyone in process comments

Currently, process assignees can mention only item initiators and previous-step assignees (participants) in comments. To involve a non-process user, you typically have to switch to chat or other communication tools.

That changes soon, as you’ll be able to mention users from larger pools, without adding them to the workflow.

What’s new

With this update, assignees can mention any user in the process/account (non-participant) for quick reviews or expert opinions. This brings the right people into comment threads without expanding workflow access to them. They can view the item as it appears at the step where they were mentioned.

 

Process admins will be able to enable these permissions and choose to:

• Allow assignees to mention any user in a process.

• Allow assignees to mention any user in the account.

What this means for you

• Faster decisions: Get instant feedback from users without requiring them to be formal assignees.

• Controlled visibility: Non-participants only see what they need to see. Access is restricted to the specific thread and the step where they were mentioned.

Release timeline

This feature will be rolled out by the end of January 2026.