Account details, customization, and connected domains

Super and IAM Admins can access the Account settings tab on the Account administration page. You can view and customize your account and domain name, change the account logo, and connect other account domains.

Account details

Account name and domain

Your account name and domain are automatically assigned based on the email domain used to sign up. You can change this domain anytime if another organization doesn't take the new domain.

If you change the domain address yourself, Kissflow will automatically redirect the old domain to the new one, and all domain users will be locked out and notified. However, your former domain will become available to register by another organization. If it is claimed by someone else, your old domain will no longer redirect.

Initiate a chat with our customer support team if you want a customized domain name that reads <your-domain>.kissflow.com

For example, if your company's name is Stark Corporation, your Kissflow domain can be renamed starkcorp.kissflow.com. 

Custom domain mapping is only supported for customers under the Enterprise plan.

Also, please ensure to get your domain customized again when you change your account domain because we will invalidate your custom domain mapping after you change your account domain.

Account customization

Account logo 

Your account logo is auto-assigned based on the email domain used to sign up. It will appear on the top right corner of your account for all your users, sign-in screen, and certain product emails. You can also change it to a customized logo. 

We recommend using a rectangular logo that is 240x36 pixels. The logo file must be less than 250 KB and in JPG, PNG, or SVG format.

Mobile app branding

You can also customize the branding for the Kissflow mobile app or PWA (Progressive Web App). Enter your own name of choice in the App name field. Use a custom logo for the mobile app by clicking the Replace icon button.

We recommend that you use a logo that is 512x512 pixels in resolution. The logo must be less than 500 KB in size and should be in PNG format.

Account theme

You can apply your brand color to the header texts, links, and backgrounds in your account with the help of the Account customization settings.


  1. Click your profile picture > Account administration > Account settings > Account customization.
  2. Under Theme settings, pick your brand color from the palette or enter its hex code as necessary.
    • You can also apply a relevant color related to your brand color to the background if you wish to. You can enable the toggle button Apply relevant changes to the background field to Yes to update the background.
  3. Click Preview to check whether the applied brand color matches your expectations and whether the readability of text on the screen is good.
    • You can also save the theme directly while previewing your preferred account theme by clicking Save or click Discard changes to revisit the section and modify your brand color as and when needed.

If, for some reason, you like the default color better, you can click Reset to default to reset the changes applied.


We recommend you preview the theme before saving your preference because lighter shades might affect the readability of text on the screen.

Connected domains

For an organization with multiple email domains, Kissflow allows you to connect an email address from any of these domains to your account. Once an email domain is connected with your account, no one else can sign up for a new Kissflow account using the same domain.

Let’s say your organization’s domain address is starkcorporation.co. If you want to connect a user from the same organization but with a different email domain stark-usa.co, you can do so by adding the new domain. Click Connect a domain, and then enter the domain name, domain address, and the email used to verify the domain.

An invite email will be sent to the invitee’s email inbox. Upon verification, the alternate domain will be connected to your account, and no one else can create a new Kissflow account with that domain. You can connect multiple domains with your Kissflow account. However, once connected, a domain cannot be associated with any other Kissflow account.