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User roles and permissions

Different roles in Kissflow offer varying levels of access and permissions. To access the Account Administration and Governance page, users must be assigned one of the four available Admin roles. One user can have one or multiple roles assigned to them. Here is a complete list of all the available user roles in Kissflow.

  • Super Admin

  • IAM Admin

  • User Admin

  • Billing Admin

  • App Store Admin

In Kissflow, each role has a distinct set of permissions. The Super Admin has access to administrative permissions, while the IAM Admin has access to security-related permissions. Other Admins have access to permissions specific to their user role. Below is a detailed list of all the permissions.
 

Responsibility/Role

IAM Admin

User Admin

App Store Admin

Billing Admin

View/Update Account Details

βœ•

βœ•

βœ•

βœ•

View Account Owner

βœ•

βœ•

βœ•

βœ•

View/Update Account Customization

βœ•

βœ•

βœ•

βœ•

Governance

βœ“

βœ•

βœ•

βœ•

View/Update Mobile Branding

βœ•

βœ•

βœ•

βœ•

View/Update Connected Domains

βœ“

βœ•

βœ•

βœ•

View/Update Format Settings

βœ•

βœ•

βœ•

βœ•

Manage Weekends

βœ•

βœ•

βœ•

βœ•

View/Update Holidays

βœ•

βœ•

βœ•

βœ•

View/Update GeoLocation Settings

βœ•

βœ•

βœ•

βœ•

Chat Settings

βœ•

βœ•

βœ•

βœ•

File Upload Settings

βœ“

βœ•

βœ•

βœ•

Geolocation Settings

βœ•

βœ•

βœ•

βœ•

View/Update Account Security

βœ“

βœ•

βœ•

βœ•

Notification Settings

βœ•

βœ•

βœ•

βœ•

View/Update Flow Settings

βœ“

βœ•

βœ•

βœ•

Add/Update User

βœ•

βœ“

βœ•

βœ•

Update User Role

βœ“

βœ•

βœ•

βœ•

Activate User

βœ•

βœ“

βœ•

βœ•

Deactivate User

βœ•

βœ“

βœ•

βœ•

2FA Enrollment

βœ•

βœ“

βœ•

βœ•

Reset Password

βœ•

βœ“

βœ•

βœ•

Resend Verification Mail

βœ•

βœ“

βœ•

βœ•

Delete User

βœ“

βœ“

βœ•

βœ•

Export User Data

βœ“

βœ“

βœ•

βœ•

View User Data

βœ“

βœ“

βœ•

βœ•

View IDP

βœ“

βœ•

βœ•

βœ•

Configure IDP

βœ“

βœ•

βœ•

βœ•

Sync IDP

βœ“

βœ•

βœ•

βœ•

Enable IDP

βœ“

βœ•

βœ•

βœ•

View Group

βœ“

βœ“

βœ•

βœ•

Create Group

βœ•

βœ“

βœ•

βœ•

Update Group

βœ•

βœ“

βœ•

βœ•

Delete Group

βœ“

βœ“

βœ•

βœ•

Update Group Role

βœ“

βœ•

βœ•

βœ•

Update Members

βœ•

βœ“

βœ•

βœ•

View Subscription Details

βœ•

βœ•

βœ•

βœ“

Invoice

βœ•

βœ•

βœ•

βœ“

User Management Logs

βœ•

βœ“

βœ•

βœ•

Group Management Logs

βœ•

βœ“

βœ•

βœ•

Account Management Logs

βœ“

βœ•

βœ•

βœ•

Install Apps

βœ•

βœ•

βœ“

βœ•

Enquire

βœ•

βœ•

βœ•

βœ•

View App Store (and Apps)

βœ•

βœ•

βœ•

βœ•

Create Service Account

βœ“

βœ•

βœ•

βœ•

View Service Account

βœ“

βœ•

βœ•

βœ•

Create Portal

βœ•

βœ•

βœ•

βœ•

Create App

βœ•

βœ•

βœ•

βœ•

Create Task Delegation

βœ•

βœ•

βœ•

βœ•

Update Task Delegation

βœ•

βœ•

βœ•

βœ•

Delete Task Delegation

βœ•

βœ•

βœ•

βœ•

View Task Delegation

βœ•

βœ•

βœ•

βœ•

View/Edit Environment

βœ“

βœ•

βœ•

βœ•

Manage Users

βœ“

βœ•

βœ•

βœ•

Super Admin

A Super Admin has complete access to all administrative functions associated with the Kissflow Account. This includes access to all tabs on the Account Administration and Governance pages. An account can have multiple Super Admins. However, Super Admins do not automatically have permission to access every flow created. Instead, they can add themselves as a member or an Admin to a flow.

Account Owner

The individual responsible for setting up your Kissflow account is the Account Owner and acts as the main point of contact in case we need to contact you. Only one owner is allowed per account, but you can transfer ownership to another Super Admin if needed.
 

Transferring account ownership

Go to Account administration > Account details > Account Owner and click Change Owner.

Choose a Super Admin from the dropdown that appears and click Confirm. Ownership will be transferred to the selected Super Admin, and you will remain a Super Admin until someone transfers ownership.

Note:

Only the current Account Owner can transfer ownership.

IAM Admin

IAM Admins are responsible for managing various security-related tasks, including account security, flow settings, user role updates, and user provisioning. They are also responsible for creating and managing service accounts and connected domains. The role of an IAM Admin is critical as they handle Identity and Access Management (IAM) within Kissflow. 

User Admin

User Admins can access the User management, Group management, and Audit log tab on the Account Administration page. User Admins can add new users, deactivate users, delete users, create and add users to groups, and access user and group management audit logs

Billing Admin

Billing Admins can only access the Billing tab on the Account administration page.

A Billing Admin can:

  • View the name of the plan
  • Nature of the subscription - Monthly, Quarterly, or Annual
  • View the number of licenses availed for the account and
  • Chat with the customer support executives to upgrade the account and view invoices.

App Store Admin

The App Store Admin’s only responsibility is installing applications from the Kissflow App Store. They can choose which application to install from the list of applications available in the app store.

Users

Users do not have access to the Account administration page and any associated admin activity that other Account Admins can perform. They can create new flows based on the Flow settings. They can access flows based on the share settings of individual flows. Users can access their My Profile page under My Settings and change their profile data based on the User Management settings.