User guideZendesk connector
What is Zendesk?
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base, and online communities.
About Kissflow's Zendesk Integration
The Zendesk connector of Kissflow Integration facilitates the seamless connection and synchronization of Zendesk modules with various third-party apps and Kissflow apps. To integrate with Zendesk, users must possess a valid Zendesk account and be a paid Kissflow customer.
Imagine managing operations at a B2B manufacturing company. With Kissflow's Zendesk integration, whenever a new item categorized as a 'Quality Issue' is added to a Kissflow Board, a corresponding ticket is automatically generated in Zendesk. This seamless integration leverages the Kissflow Board trigger and configures the Zendesk connector as the corresponding action.
The Zendesk connector currently does not support any trigger events.
Actions in Zendesk connector
Action |
Description |
Raise a ticket |
This action raises a new ticket in your Zendesk account |
Update a ticket |
This action updates an existing ticket in your Zendesk account |
Create a user |
This action creates a new user in your Zendesk account |
Add a comment |
This action adds a comment to an existing ticket |
| Find a ticket |
This action retrieves a ticket from your Zendesk account based on the search criteria. |
| Find a user |
This action retrieves a user's details from your Zendesk account based on the search criteria. |
Configuring Zendesk connector
Inside your Kissflow account, click your profile picture on the top right corner of the screen and click Integrations from the dropdown. Now, click the New integration button to provide a name and description for your integration.
Once inside your editor, set up a trigger step, for example, a Kissflow Board trigger event, When an item is created.
After setting up your trigger step above, click the Add button (
) next to set up your action step. Search for Zendesk and select an action event from the available options. 
After choosing your action event, authenticate the connector. Click +Add an account, and add the Subdomain of your Zendesk account. For example, if the subdomain is test.zendesk.com, add βtestβ under Subdomain. You will be redirected to your Zendesk to confirm your account, and after successful verification, you will be redirected back to Kissflow. Kissflow uses Zendeskβs OAuth for authentication.
After authenticating with your Zendesk account, add relevant values against the Zendesk form fields. You can hit Refresh fields to view all the updated fields in the selected Zendesk form. You can also map Zendesk fields from your trigger step or fields from your previous action steps. These values will be automatically added to item fields after the action is executed.
After a successful configuration, test whether your Zendesk action step is set up correctly by clicking the Test button. The connector will pull field data from your selected Zendesk account and display it as a JSON output. Similar to the trigger step, errors are notified to you right away. Fix them before retesting the action step.
Setting up a Zendesk connector
After creating a custom workflow with your Zendesk connector's action steps, switch ON the toggle button to activate the integration run. Once a trigger event occurs, the Zendesk action is activated.